Medical Record Technician- Emergency Room

Matrix Providers•Bethesda, MD

2d•Onsite

About The Position

Matrix Providers is hiring a Medical Record Technician- Emergency Room to join our team of talented professionals who provide health care services to our Military Service Members and their families in at Walter Reed National Military Medical Center Bethesda, Maryland. This is a PRN or part-time position. The available shifts are Saturday 1500-2330, Sunday 1000-1830, and Sunday 2300-0730. This is an hourly position with compensation of $28.61/hr + H&W $5.09/hr. The contractor shall provide support services to ensure accurate and efficient documentation of patient information at Walter Reed National Military Medical Center. Maintaining organized and accurate patient records, supporting healthcare providers in delivering timely and effective patient care. This includes patient registration, chart management, transcriptions, quality assurance and data entry. MRTs are expected to greet all patients and visitors with the utmost dignity and respect, maintaining professionalism throughout any interactions. Maintain the security of patient medical data per HIPAA regulatory guidelines. Rotate through all three areas (front registration desk, rear work area, and mobile WOW) weekly. MRTs will ensure they have all the supplies needed at the beginning of their shift to perform their job. MRTs will ensure all equipment they use is functioning properly, log equipment not working on the department’s LENS board and notify the Charge Nurse and department leadership of inoperable or malfunctioning critical equipment and systems as soon as its discovered. Be familiar with all hospital and department policies regarding the various code scenarios. Be prepared to support patient administration and registration needs, particularly in the event of a mass casualty scenario. Be familiar with hospital and departmental policy regarding registration of trauma and ‘unknown patients’ (i.e. patients unable to communicate or presenting without identification). Be capable of immediately carrying out registration of these patients. Attend command orientation. Orientations include but are not limited to initial training requirements (e.g. fire, safety, infection control and family advocacy) and information technology systems. The Government reserves the right to adjust orientation schedules to meet mission and workload requirements. Complete all mandatory hospital training per the prescribed due date. Assist with the collection and presentation of departmental data as requested by department leadership. Assist in investigating and correcting administrative errors precluding proper coding and billing. Assist with training new MRTs. Be capable of, and carryout, work rotations through all three major functional areas as listed below as needed and directed by departmental leadership. Participate in various departmental and command meetings as an ED customer service and patient registration subject matter expert, helping identify opportunities to improve the care delivered and recommend corrective action when problems exist. Participate in clinical staff quality assurance functions and clinic Performance Improvement/Risk Management Programs as prescribed by the Commander.

Requirements

High School diploma or General Educational Development (GED) equivalency
Basic medical terminology required
Minimum of one-year professional experience within the preceding three years working as a General Clerk
Basic Life Support for Healthcare Providers, American Heart Association, or American Red Cross Healthcare Provider Course
U.S. Citizen
Experience and efficiency in word processing and data entry
Experience in interpreting medical terminology, anatomy and physiology, pharmacology, disease processes and treatment modalities to the extent necessary for successful completion of performance requirements
Ability to understand, analyze, and interpret medical information
Experience in data collection techniques and medical data collection codes
Experience in verifying data and correcting errors
Experience in working with patient medical records
Experience in gathering data, compiling information, and preparing reports
Able to read, write, speak, and understand English well enough to effectively communicate with customers
Knowledgeable of equipment and supply terminology and skill sufficient to identify and use necessary equipment and supplies properly
Familiarity with Medical Record Tracking / Medical Records Tracking Module 2 (MRT/ MRT2)
Familiarity with Medical Health System Genesis (MHS Genesis)
Familiarity with Defense Medical Human Resources System-internet (DMHRSi)
Customer service is paramount to this position
Must be able to manually sign in and out of the Emergency Department to document work hours performed
Must be able to read, write, speak and understand English well enough to effectively communicate with customers
Must be knowledgeable of equipment and supply terminology and skill sufficient to identify and use necessary equipment and supplies properly
Must be able to interpret medical terminology, anatomy and physiology, pharmacology, disease processes and treatment modalities to the extent necessary for successful completion of performance requirements
Must be able to understand, analyze and interpret medical information
Must have experience in data collection techniques and medical data collection codes
Must have experience in verifying data and correcting errors
Must have experience in working with patient medical records
Must have experience in gathering data, compiling information and preparing reports
Must have experience and efficiency in word processing and data entry
Must have BLS certified or have Heart saver equivalent
Must have a minimum of one-year professional experience within the preceding three years working as a General Clerk
Must have basic medical terminology
Must have a High School diploma or General Educational Development (GED) equivalency

Nice To Haves

Experience in interpreting medical terminology, anatomy and physiology, pharmacology, disease processes and treatment modalities to the extent necessary for successful completion of performance requirements
Experience in data collection techniques and medical data collection codes
Experience in verifying data and correcting errors
Experience in working with patient medical records
Experience in gathering data, compiling information and preparing reports
Experience and efficiency in word processing and data entry
Experience in interpreting medical terminology, anatomy and physiology, pharmacology, disease processes and treatment modalities to the extent necessary for successful completion of performance requirements
Experience in data collection techniques and medical data collection codes
Experience in verifying data and correcting errors
Experience in working with patient medical records
Experience in gathering data, compiling information and preparing reports
Experience and efficiency in word processing and data entry

Responsibilities

Patient registration
Chart management
Transcriptions
Quality assurance
Data entry
Maintaining organized and accurate patient records
Supporting healthcare providers in delivering timely and effective patient care
Greeting all patients and visitors with the utmost dignity and respect, maintaining professionalism throughout any interactions
Maintain the security of patient medical data per HIPAA regulatory guidelines
Rotate through all three areas (front registration desk, rear work area, and mobile WOW) weekly
Ensure all supplies needed at the beginning of their shift to perform their job
Ensure all equipment they use is functioning properly, log equipment not working on the department’s LENS board and notify the Charge Nurse and department leadership of inoperable or malfunctioning critical equipment and systems as soon as its discovered
Check the ‘724 Downtime Viewer’ to ensure information is up to date per departmental policy. If not, immediately notify the Charge Nurse
Be familiar with all hospital and department policies regarding the various code scenarios
Be prepared to support patient administration and registration needs, particularly in the event of a mass casualty scenario
Be familiar with hospital and departmental policy regarding registration of trauma and ‘unknown patients’ (i.e. patients unable to communicate or presenting without identification)
Be capable of immediately carrying out registration of these patients
Attend command orientation
Complete all mandatory hospital training per the prescribed due date
Assist with the collection and presentation of departmental data as requested by department leadership
Assist in investigating and correcting administrative errors precluding proper coding and billing
Assist with training new MRTs
Be capable of, and carryout, work rotations through all three major functional areas as listed below as needed and directed by departmental leadership
Participate in various departmental and command meetings as an ED customer service and patient registration subject matter expert, helping identify opportunities to improve the care delivered and recommend corrective action when problems exist
Participate in clinical staff quality assurance functions and clinic Performance Improvement/Risk Management Programs as prescribed by the Commander
Complete quick registration in Electronic Health Record (EHR) per department’s policy
Complete full registration per department’s policy
Ensure the provider assigned to the patient in the EHR is the same as is currently caring for the patient
Collect Third Party Insurance Form as needed, scan and make a copy of their insurance card and personal ID, upload both into the HER, retain a paper copy of both for submission with Third Party Insurance Form to PAD and provide the patient with a Third-Party Collection Insurance Verification Card
Print and place wristband on patients using the two patient identifies (name and date of birth) per departmental policy
Print demographic labels as needed
Work with the patient and/or their driver in completing hospital parking forms(s) per policy
Maintain patient’s medical data following the strictest of HIPAA regulatory guidelines
Complete End-of-Day/End of Shift documents and processes per department policy
Ensure the overall professionalism, appearance, conduct and performance of the front desk unit and greet high profile visitors, patients, and patient family members
Notify the Triage Nurse or Charge Nurse immediately of any patients that present to the registration desk that are, or appear, critically ill or meet criteria for being potentially highly infectious (i.e. Ebola)
Notify the Charge Nurse and contact Patient Administration (PAD) with any difficulties in registering a patient
Answer the Department’s main phone line promptly and no later than the third ring
Transfer calls to the appropriate people
Page consultants as requested both verbally and through order in EHR
Record when the consultant was paged and when the consultant returned the page in EHR
Scan all patient documents into the EHR, confirming correct patient, chart, and date of service, ideally completed before the end of the MRT’s shift
Retrieve old EKGs, emergency medical services (EMS) run sheets, or other outside records as requested
Call CDO desk to announce codes (i.e. trauma, stroke, code grey, etc.) per departmental policy
Make overhead announcements via the department’s 1MC as needed/directed
Complete registration of critical and/or unknown patients as needed
File newly scanned documents and discard old, previously scanned documents, following departmental policy
Receive and send out faxes
Assist staff with obtaining medical records from outlying facilities, including completion of medical release forms
Assist with direct admission by coordinating with NOD and PAD and providing key demographic information to ensure patients are promptly admitted to the hospital
Maintain available copies of all Emergency Department forms including but not limited to patient education, consents, sedation, medical excuse forms and all Command and Departmental IT Downtime forms and records
Book clinic appointments per Command and Departmental policy (i.e. for follow ups or ED-to-Clinic referrals) and obtain the training and clinical keys necessary to execute this, as scheduled by leadership
Complete a full registration of every patient within EHR, at the patient’s bedside per departmental policy
Ensure insurance information and assigned provider is entered correctly into the EHR and updated as needed
Collect Third Party Insurance Forms as needed (paper and electronically), scan and make a copy of their insurance card and personal ID, upload both into the EHR, retain a paper copy of both for submission with Third-Party Insurance Form to PAD and provide the patient with a Third-Party Collection Insurance Verification card
Assist with registering patient who arrive by ambulance

Benefits

Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage
Accrued Paid Time Off (PTO)
Paid Holidays (Outlined in Handbook)
401(k) Plan

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