Medical Record Completion Specialist

Saint Francis Health System

3d•Onsite

About The Position

The Medical Record Completion Specialist ensures the accuracy, completeness, and compliance of inpatient and outpatient medical records in accordance with Saint Francis Health Care System, State, Federal, and accreditation standards. The role supports healthcare providers and hospital staff by managing incoming requests, correspondence, medical record deficiencies, and chart completion, while maintaining data integrity for coding and compliance purposes. This position works with internal and external customers by telephone or face-to-face interaction and with other healthcare professionals and staff. It requires independent judgment in planning work and making minor decisions in a complex technical or professional field. The position is based at the Health Information Operations – Yale Campus in Tulsa, Oklahoma.

Requirements

High school diploma or GED.
At least 1 year of experience in a healthcare-related field.
Knowledge of Microsoft 365 and other applicable software.
Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
Ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities and competing deadlines.
Professional and courteous conduct, flexibility, and adaptability in a dynamic work environment.
Ability to input at least 6,000 keystrokes per hour with an error rate of 6% or less on the Data Entry Test.

Responsibilities

Analyze inpatient and outpatient medical records and assign deficiencies to the appropriate provider for completion in accordance with State, Federal, and The Joint Commission requirements.
Facilitate and monitor medical record completion by assisting physicians and hospital staff with timely documentation.
Collaborate with physicians, departments, and clinical teams to obtain missing documentation needed for coding and regulatory compliance.
Audit provider completion activity and enforce Medical Staff Rules and Regulations related to record completion.
Perform quality control reviews to verify the integrity, completeness, and legibility of medical documentation.
Use data analytics tools and facility reports to track deficiencies, monitor trends, and support compliance improvement efforts.
Manage analysis-specific queues, validation queries, and workflow timelines; research chart completion issues and update deficiencies to support accurate, compliant, and efficient record processing.
Submit and track chart correction tickets for medical record completion issues or documentation discrepancies.
Provide office and clerical support, receive telephone calls and assist callers, monitor incoming facsimile correspondence, and route it to the appropriate department.
Perform other duties as required in all areas of health information.