CAR - MEDICAL RECEPTIONIST

Sparrow•Carson City, MI

7d•Onsite

About The Position

The Receptionist answers the telephone, makes patient appointments, routes calls, greets patients, and updates patient records accordingly. Assists with follow-through care that may be needed such as future appointments or testing.

Requirements

Knowledge of basic medical terminology
Ability to communicate effectively and document information accurately
Ability to deal efficiently and effectively with a wide variety of individuals
Attendance is an essential element of this position
Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.

Nice To Haves

One to two years experience in physician’s office preferred
EPIC experience

Responsibilities

Interacts with patients, family, health care providers and office staff to provide customer service to meet the needs of our patients.
Performs all-encompassing registration and discharge duties.
Coordinates appointment scheduling and appointment reminder calls as needed.
Verifies insurance eligibility.
Collects payments for co-pays, deductibles, and other patient balances.
Collects all demographic and financial information in an accurate and professional manner.
Assists with the training and continuing education of staff needs.
Facilitates seamless information between the patient and provider, meeting the requirements of a patient centered medical home model.
Manages patient referrals including scheduling, prior authorization, chart documentation, tracking and communication of scheduled appointments.
Manages medical records requests, both internal and external according to policies and procedures.
Maintains scanned documents including document verification within the patient chart.
Maintains and supports quality initiatives by assuring accurate internal and external reporting.
Answers phone line and refers patient calls to the appropriate personnel.
Drafts and reviews forms for patients as directed by professional medical staff including insurance, disability, off work slips, return to work slips, worker’s compensation and FMLA.
Opens, reviews, prioritizes, and distributes interoffice and external mail