Medical Receptionist

South Heart Clinic•Brownsville, TX

About The Position

The Medical Receptionist is responsible for greeting patients and visitors, managing appointment schedules, handling patient check-ins and registration, verifying insurance and demographics, collecting payments, and maintaining a neat work area. This role also involves communicating with patients and providers, documenting information in the EMR and medical billing system, and adhering to HIPAA regulations.

Requirements

Proficiency in greeting patients and visitors courteously.
Ability to check in patients and update EMR.
Skill in entering patient information into medical billing systems.
Experience in maintaining appointment schedules and following scheduling policies.
Effective communication with patients and providers.
Capability to schedule, cancel, and reschedule appointments.
Experience in reminding patients of appointments and tracking missed appointments.
Ability to answer multiple telephones and document messages accurately.
Skill in forwarding telephone calls and following up on return calls.
Proficiency in patient registration and documentation.
Experience in insurance verification and demographic verification.
Ability to collect co-pays and cash, and process credit card authorizations.
Skill in entering charges, payments, and balancing daily accounts.
Ability to maintain a neat and orderly work area and lobby.
Willingness to attend required meetings.
Adherence to HIPAA regulations.

Responsibilities

Greets patients and visitors in a prompt, courteous, and helpful manner.
Checks in patients, verifies and updates necessary information in the patients EMR.
Enters all of patient information into the medical billing system.
Maintains appointment schedule and follows office scheduling policies.
Communicates with patient and providers.
Scheduling, canceling, and rescheduling patient appointments.
Reminding patients of upcoming appointments and tracking missed appointments.
Answering multiple telephones and accurately documenting messages.
Forwarding telephone calls appropriately and following up on return calls.
Checking-in patients and properly documenting registration.
Insurance verification and verification of patient's demographics.
Collecting co-pays and cash from patients, getting authorization on credit cards.
Entering charges, payments, and balancing the day in the computer.
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Performs related work as required.
Practice and adhere to HIPPA regulations.