Medical Receptionist - Greenwood, IN

Marathon Health • Indianapolis, IN

21h • Onsite

About The Position

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

Requirements

• High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience.
• Must be proficient in the use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

Nice To Haves

• Associate degree in healthcare or a related field preferred.

Responsibilities

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed.
• Assist with form completion and refer difficult questions to the medical staff.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties and answering questions.
• Ensures availability of treatment information for the provider by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner.
• May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required.
• May scan and upload forms as necessary.
• Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol.
• Perform other duties as assigned or required.

Benefits

• Free Marathon membership for in person and virtual care
• Employer paid life and disability insurance
• Choice in medical/dental plans
• Vision
• Employer funded HSA
• FSA
• Voluntary illness, accident and hospitalization plans
• Competitive compensation
• 401k match
• Access to financial coaching through our Employee Assistance Program
• Paid time off for vacation, sick leave, and more
• Holiday schedule
• Unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family
• Choice of 2 medical plans, 2 dental plans, and vision coverage
• Unlimited free mental health benefits and EAP resources
• Rewards for challenges and healthy lifestyle activities
• Family-building and hormonal health benefits
• Paid parental leave
• Generous PTO or FTO
• Paid Holidays + A Day for What Matters
• Company paid Basic Life and Disability insurance
• Supplemental Life
• Spending Accounts
• 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED