Medical Receptionist

American Family Care Dunn • Dunn, NC

6d • Onsite

About The Position

This is a PRN (as-needed) position at this time, with potential for part-time and full-time statuses to be revisited after the training period is complete. The role involves accurately checking patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts, while also maintaining patient flow and providing positive patient relations. American Family Care (AFC) is a leading provider of primary and urgent care services, with state-of-the-art centers equipped with onsite labs and in-house x-ray capabilities. This position works directly with a franchised business location, and specific job duties and benefits may vary between franchises.

Requirements

• High School graduate or equivalent
• Basic computer knowledge, e.g., Microsoft Office
• Accuracy and detail orientation
• Positive customer service skills
• Well-groomed appearance
• Clear and articulate phone mannerisms

Nice To Haves

• Previous medical clerical experience preferred

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Benefits

• Flexible scheduling
• Paid time off
• health insurance
• dental insurance
• retirement benefit

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED