SMG - MEDICAL RECEPTIONIST

Sparrow • Lansing, MI

2d • Onsite

About The Position

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records. This role requires adaptability to work in different settings or assignments, requiring the ability to learn new facility protocols and workflows quickly. Required to travel to satellite clinics as indicated. Coordination with other organizations and departments as indicated for patient care. Assume preceptor role for new medical receptionists.

Requirements

• Six months experience in a health care office or similar setting.
• High school diploma or GED
• Demonstrates knowledge of CRT keyboard to process transactions.
• 80% accuracy in demographic input
• Demonstrated excellent verbal and written communication skills
• Ability to work in an EMR

Nice To Haves

• Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course.

Responsibilities

• Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referrals within the department or outside the practice. Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment (computer, calculator, telephone, intercom, copier and fax).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED