Medical Receptionist - Hybrid

Tareen Dermatology Pa•Thief River Falls, MN

11h•Hybrid

About The Position

The Medical Receptionist is the first point of contact for patients, greeting and checking them in, scheduling visits, and serving as a liaison between patients and medical staff. This flexible, multi-location position supports front desk and call center operations. The employee works onsite at the Thief River Falls location on Mondays, Tuesdays, and Fridays; when onsite receptionist coverage is not needed, call center duties may be assigned and performed remotely. Occasional travel to other locations is required. The role requires a high school diploma or equivalent, at least three years of medical office experience, prior customer service experience, and knowledge of medical terminology. The position is non-exempt and full-time. Pay starts at $19 per hour.

Requirements

High school diploma or equivalent.
At least 3 years of medical office experience.
Prior customer service experience.
Knowledge of medical terminology.
Warm and welcoming bedside manner.
Exceptional teamwork skills.
Maintain a professional appearance and demeanor.
Reliable and dependable.
Able to sit for 90% of the workday.
Able to lift or move up to 10 pounds.
Able to meet the stated physical demands, including standing, walking, sitting, using hands, reaching, balancing, stooping, kneeling, crouching, talking, hearing, and smelling.
Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Responsibilities

Greet and check in patients for scheduled visits; register demographic information and process payment plans and copays.
File and scan medical records and patient correspondence.
Check insurance information for accuracy and make necessary phone calls.
Answer calls promptly and courteously and direct them to the appropriate parties.
Check voicemail messages and distribute them accordingly.
Confirm that next-day appointments are accurate and that all information is verified.
Assist with incoming fax messages.
Schedule appointments accurately and efficiently.
Prepare new patient charts.
Handle patient release-of-information requests from patients, referring offices, medical facilities, attorneys, and insurance companies according to company guidelines.
Monitor contact emails and follow the proper protocol.
Maintain knowledge of services rendered.
Order office supplies as needed.
Follow HIPAA and OSHA policies.
Perform other duties as assigned.