Medical Receptionist - methodical focused listener

Mercy Urgent Care•Newburgh, IN

16h

About The Position

An Urgent Care clinic is seeking a Medical Receptionist to provide welcoming, compassionate patient service in a friendly, team-based environment. The role supports patient check-in and clinic operations through methodical data entry in the electronic medical record (EMR), insurance processing, handling phone calls and inquiries, and assisting with administrative paperwork such as referrals and medical information requests. The receptionist is expected to maintain a positive patient experience and operational efficiency while following clinic procedures and healthcare standards. The position is full-time, 36 hours per week, with work hours from 7 a.m. to 7 p.m. The schedule is a rotation of 6 workdays in a 14-day period followed by 7 consecutive days off; Sundays and holidays are not worked. The position is located in Evansville, Indiana.

Requirements

Patient and empathetic nature, with the ability to remain diplomatic when resolving concerns.
Strong commitment to following established clinic procedures.
Ability to follow policies and ensure compliance with healthcare standards.
Ability to remain calm and composed in busy or challenging situations.
Excellent communication skills for respectful, cooperative interactions with patients and staff.

Responsibilities

Greet each patient with a positive and welcoming expression and tone of voice.
Ensure a smooth patient check-in process.
Perform methodical, repetitive tasks, including data entry into the EMR and insurance processing.
Maintain focus on the patient experience and operational efficiency.
Handle phone calls and inquiries compassionately.
Assist with administrative paperwork, including referrals and medical information requests.
Follow established clinic procedures, policies, and healthcare standards.