Medical Receptionist

Family Health Centers of Southwest Florida Inc•Fort Myers, FL

1d•Onsite

About The Position

Excellent opportunity to join a stable company providing patient care in Behavioral Health Services. We are looking for a dependable, dedicated, and respectful person to join our team. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more!

Requirements

High School Diploma, GED or equivalent training and experience
Ability to perform multiple tasks.
Basic math and computer skills
Pleasant phone manners and professional appearance
Excellent customer service skills
Good organizational skills
Ability to manage multiple tasks simultaneously
Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
Computer literate, with good typing skills, 35 WPM
Working knowledge of medical records and electronic health record system

Nice To Haves

Prior medical receptionist experience preferred
Bilingual English/Spanish preferred

Responsibilities

Receives visitors or patients, ascertains their needs and directs them accordingly.
Answers telephones, makes appointments and performs other related reception area duties.
Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.
Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc.
Answers telephone calls using proper protocol.
Reschedules patients' appointments, notifies patients of any changes in appointments.
Properly records "No Shows" and updates scheduler system information.
Immediately refers any "Walk-In" patients to medical triage, if they present with severe or unusual symptoms or complaints.
Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner.
Performs additional duties, such as translation, as may be required.
Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
May be asked to function in this capacity as staffing needs dictate.
Verification of and authorization by insurance.
Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently.
Other duties as required.