Remote East Coast Medical Receptionist

Visana Health • Headquarters, KY

9h • $18 - $20 • Remote

About The Position

Visana Health is seeking a dynamic and experienced Medical Receptionist to join their growing virtual women's health clinic. This role will report to the Revenue Cycle and Billing Manager and is responsible for ensuring the smooth operation of the clinic. The position involves both front-facing patient interaction and back-office duties, including administrative tasks and special projects, all while maintaining a high level of patient care. The role is fully remote and requires adherence to HIPAA regulations.

Requirements

• Medical Assistant Certification required.
• Experience with multitasking and reprioritizing priorities as needed.
• 1+ years experience in customer service and answering phones.
• Self-starter with exceptional attention to detail, strong verbal and visual communication skills, and a track record of executing cross-functional projects.
• Passion for health, wellness, and the future of healthcare innovation.

Nice To Haves

• Preferred experience with Athena, Intercom and GoogleSuite.

Responsibilities

• Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests priority items get a proper response.
• Answer main clinic phone, fielding questions from patients and insurance companies.
• Prep patient charts and confirm insurance eligibility ahead of appointments.
• Assist in research and completion of patient referral requests.
• Answer any questions or concerns about referrals with patients via intercom.
• Update patient records in Athena.
• Collect patient payments over the phone when required.
• Reschedule patients when a provider calls in sick or reschedules.
• Complete check outs daily for patients and providers so appointments can be billed.
• Troubleshoot and handle any issues within Athena, Aircall or Intercom for the care coordinator team.
• Assist in any special projects as needed.
• Provides quality customer service - follows HIPAA rules and regulations.

Benefits

• Comprehensive medical, dental, and vision insurance
• HSA & FSA options
• 401(k)
• Work alongside a passionate, mission-driven team transforming women’s healthcare
• Benefit perks like Wellhub and Talkspace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree