Medical Receptionist

Integrated Dermatology • Salida, CO

1d • Onsite

About The Position

Our busy Dermatology practice is looking for a Medical Receptionist to join our team! This role serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. The ideal candidate will keep patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays. This role will also comfort patients by anticipating their anxieties, answering their questions, and maintaining the reception area. The Medical Receptionist ensures the availability of treatment information by filing and retrieving patient records, and maintains patient accounts by obtaining, recording, and updating personal and financial information. This position coordinates with Insurance companies, referring medical offices and Pathology Labs, and protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. The role maintains operations by following policies and procedures, reporting needed changes, and contributes to team effort by accomplishing related results as needed. The Medical Receptionist attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered. Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed. Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients. Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow. Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management.

Requirements

• Eagerness to learn and adapt to new processes and systems
• Strong ability to collaborate effectively within a team environment
• Proactive problem-solving skills with the ability to take initiative
• Highly detail-oriented with a focus on accuracy and quality
• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Excellent computer skills
• High school diploma or equivalent (required)

Nice To Haves

• Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred)
• EMR experience (preferred)
• Dermatology experience (preferred)

Responsibilities

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Coordinates with Insurance companies, referring medical offices and Pathology Labs
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures, reporting needed changes
• Contributes to team effort by accomplishing related results as needed
• Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered
• Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed
• Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients
• Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow
• Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED