Medical Receptionist - Family Practice

Nebraska Methodist Hospital•Gretna, NE

2d•Onsite

About The Position

The Medical Receptionist role at Methodist Physicians Clinic - Gretna focuses on providing exceptional care and customer service to patients. This position is responsible for communicating with patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and other concerns. The receptionist greets and registers patients, manages appointments, handles insurance inquiries, and ensures accurate patient information is maintained. This role is part of a team that makes a real difference in the community, embodying the culture of 'The Meaning of Care' at Nebraska Methodist Health System.

Requirements

High School Diploma or General Educational Development (G.E.D.) required.
Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications.
Ability to follow written and verbal instructions.
Ability to work in a diverse healthcare environment with diverse customer expectations.
Ability to work as a team.
Ability to keep patient information confidential.
Ability to read, write, and comprehend various written reports and documents.
Ability to manage multiple tasks simultaneously and efficiently.

Nice To Haves

6 months previous customer services experience preferred.
American Heart Association Basic Life Support (BLS) preferred.

Responsibilities

Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
Processes and distributes written communication and documents (forms, letters, mail) accurately.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”