Medical Receptionist

CenterWell • Richmond, VA

11d • Onsite

About The Position

Become a part of our caring community. Join our dedicated outpatient team at the Brook Rd clinic, where patient-centered care is our top priority. In this role, you will directly report to the Center Administrator and play an important part in delivering high-quality clinical support to our patients. The Medical Receptionist is responsible for greeting patients, scheduling appointments, maintaining and updating patient records, and handling billing and payments, which may include collecting copay at the time of visit. This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Responsibilities

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff.
• Patient Records: Maintain and update patient records, ensuring accuracy.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED