Medical Receptionist - Westroads Clinic

Nebraska Medicine•Omaha, NE

3d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Westroads Clinic is a rheumatology practice that supports both infusion and outpatient services, with additional dermatology support on Thursdays. Our team values collaboration, flexibility, and providing an exceptional experience for every patient. Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status. Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.

Requirements

Minimum of 16 years of age required.
Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
Demonstrated analytical, prioritization and organizational skills required.
Demonstrated flexibility and dedication to team environment required.
Effective communication skills required.
A positive, team-first attitude and strong customer service skills.
Someone who enjoys working with people and creating a welcoming environment.
Flexibility and willingness to learn new processes and responsibilities.
Strong communication and organizational skills.
Ability to adapt in a fast-paced clinic setting.

Nice To Haves

Healthcare experience is helpful but not required; we are willing to train the right candidate.
High school education or equivalent preferred.
One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.
Nursing Assistant or Medical Assistant preferred.
Knowledge of medical terminology preferred.
Experience with Microsoft Office, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Greet patients and manage check-in/check-out processes.
Verify demographics, insurance, and required documentation.
Schedule, reschedule, and confirm appointments for multiple providers.
Manage in-baskets, faxes, and patient communications.
Support pre-registration and other administrative workflows.
Track missed appointments and assist with follow-up efforts.
Perform general office duties including scanning, copying, and filing.
Support clinic operations and assist with additional responsibilities as needed.
Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone).
Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols.
Responsible for scheduling patient appointments and registering patients.