Medical Receptionist

Valley Medical Group • Amherst, MA

1d • Onsite

About The Position

Valley Medical Group is seeking a Medical Receptionist to join its Family Practice team at the Amherst Medical Center in Amherst, Massachusetts. The role manages phone and patient portal communications, including answering and directing calls, documenting messages, queueing medications, relaying provider messages to patients, handling reception inboxes and portal messages, responding to questions, and scheduling same-day and future appointments. The position also supports patient check-in and check-out and documents interactions in the electronic medical record.

The schedule is 40 hours per week, Monday through Friday, generally between 8:00 a.m. and 5:00 p.m., including one 9:00 a.m. to 6:00 p.m. shift and occasional rotating weekend shifts a few times per year. Hours may vary based on department needs; the exact schedule will be discussed during the interview.

Requirements

• High school degree or GED.
• At least 2 years of customer service experience.
• Ability to multitask and prioritize.

Nice To Haves

• Experience as a medical receptionist or in another front-office role.
• Experience working with an electronic medical record (EMR).
• Experience with multiline phones.

Responsibilities

• Answer and direct phone calls.
• Check patients in by obtaining demographic information, verifying insurance, collecting payments, and providing necessary forms.
• Check patients out and schedule follow-up appointments.
• Document all interactions in the electronic medical record (EMR).
• Manage phone and portal communications, including documenting messages, queueing medications, and relaying provider messages to patients.
• Manage reception inboxes and portal messages, respond to questions, and schedule same-day and future appointments.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan with company match.
• Health savings account and flexible spending account.
• Generous paid time off.
• Seven paid holidays.
• Company-paid long-term disability insurance.
• Company-paid life insurance.
• Voluntary life, accident, and critical illness insurance options.
• Company wellness program.
• Employee assistance program.
• Free on-site parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED