Medical Receptionist
About The Position
Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! Up to 40 hours per week split between Landsdowne and Reston. Why Join ReFocus? Career Development & Growth Opportunities: At ReFocus, we are committed to helping you build a long-term career in ophthalmology—whether you’re an experienced technician or brand new to the field. Certification Support & Reimbursement: We fully support your professional development and will reimburse the cost of approved ophthalmic certifications , including COA, COT, and COMT . We also provide study resources, mentorship, and paid time for testing when applicable. Clear Career Pathways: ReFocus offers multiple career paths so you can shape a future that matches your interests and strengths. Technicians can advance within the Clinical Tech track or explore roles across other job families. Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.
Requirements
- Reliability, a positive attitude, and excellent teamwork skills.
- Strong communication and interpersonal abilities.
- Proficiency in data entry and computer skills.
- Ability to thrive in a fast-paced environment.
- Exceptional customer service skills.
- Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
- Must hold a high school diploma or equivalent.
- Must be able to travel to multiple locations (if applicable).
- Availability for evenings and weekend rotations (if applicable - varies by practice).
- Ability to handle a high-volume practice.
Nice To Haves
- Prior experience in ophthalmology.
Responsibilities
- Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
- Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
- Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
- Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
- Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.
- Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.
Benefits
- Competitive 401(k) with matching.
- Comprehensive health, dental, and vision insurance.
- Disability and life insurance.
- Flexible spending account.
- Generous paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
