Full-Time Medical Receptionist

Toronto, ON

1d•Hybrid

About The Position

The Medical Receptionist plays an essential role in supporting the daily operations of the Humber River Family Health Team and ensuring patients receive timely, professional, and compassionate care. This position provides administrative and clerical support to the interdisciplinary care team and contributes to the overall patient experience.

Requirements

Completion of a Medical Secretary Course (medical terminology) is required.
Proficiency in computer applications, including Microsoft Office Suite, is required.
Strong organizational, problem-solving, and time management skills.
Excellent interpersonal and verbal/written communication skills.
Ability to maintain confidentiality and professionalism in all interactions.
Demonstrated flexibility and ability to adapt in a busy clinical environment

Nice To Haves

Experience using OSCAR or similar EMR systems is an asset

Responsibilities

Warmly greet and register patients and community members in a professional and friendly manner.
Respond to and triage calls on a multi-line telephone system, transferring calls as appropriate.
Manage booking and referral processes using OSCAR Pro EMR and/or OCEAN booking platform.
Coordinate referrals to other health care providers and follow up for missing information as needed.
Perform filing, faxing, photocopying, and email correspondence as required.
Maintain inventory control of medical and office supplies and initiate purchase requests when required.
Notify patients of appointment details (date, time, location, and contact information) promptly.
Document the status and progress of communications and patient interactions in the EMR system.
Promote participation in HRFHT health promotion and wellness programs.
Perform other duties as assigned to support the efficient operations of the HRFHT.
Ability to work at multiple clinic locations, as requested.