Medical Receptionist - Medical ICU Part-Time Days

Vanderbilt University Medical Center•Nashville, TN

3d•Onsite

About The Position

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. All Candidates must attach an up-to-date resume to their application. Located in the heart of Nashville, Tennessee, Vanderbilt University Medical Center is more than a workplace—it’s a community driven by a shared mission: to advance health and wellness through world-class patient care, education, and research. Here, you’ll find: Purpose: Every role contributes to something bigger than yourself. Growth: Your expertise will be valued, your knowledge expanded, and your abilities challenged. Belonging: We celebrate individuality and create an environment where everyone can thrive. If you’re passionate about making a difference and want to be part of a team that never settles for “good enough,” Vanderbilt is the place for you. We care for critically ill adult patients ranging in age from 18 years and older who are being treated for Acute Respiratory Failure, Acute Respiratory Distress Syndrome (ARDS), Multisystem Organ System Failure, Sepsis, Drug Overdoses, Gastrointestinal Bleeds, Diabetic Ketoacidosis, Hypertensive Crisis, Acute/Chronic Renal Failure, and Liver Failure/Cirrhosis. Our patients are unique because of the variety of patients admitted to the MICU which allows for the development of critical thinking and intensive care assessment skills.

Requirements

High School Diploma or GED
Less than 1 year of relevant work experience
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Nice To Haves

One year of previous experience in a hospital setting
Flexible availability
Professionalism and reliability
Excellent communication and teamwork skills
High emotional intelligence

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.