Medical Receptionist

Arroyo Vista Family Health•Los Angeles, CA

25d•$22 - $25

About The Position

Under the supervision of the Clinic Operations Manager and Clinic Coordinators, the Medical Receptionist is responsible for performing basic clinical, administrative and office support functions in an assigned department, including greeting patients, answering phones and scheduling appointments.

Requirements

One (1) year experience as a medical receptionist.
Ability to read and follow instructions.
Knowledge of medical terminology and assessment skills.
Knowledge of insurance plans and eligibility requirements.
High school graduate or GED certification.
Bilingual (English/Spanish).
Computer experience with excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
Familiar and knowledgeable with the use of a type of health information technology system. Assure to take such steps necessary to allow Arroyo Vista to realize the benefits of the Electronic Health Records system including the adoption, implementation, upgrading and meaningful use of such technology as requested or required by Arroyo Vista or other federal or state authority.
Ability to type 35 wpm.
Access to automobile with valid California driver’s license and state mandated automobile insurance.
Ability to deal effectively with the patient, staff, and visitors.

Responsibilities

Greet patients and visitors in a courteous and professional manner and direct them to appropriate areas.
Register patients and enter patient demographics in the Practice Management System (PM).
Manage and monitor patient intake for telehealth appointments via telehealth dashboard.
Verify patient demographics at each patient contact via phone, telehealth or in person appointment.
Change/update a patient’s demographics to include PCP change.
Assure that patient registration, medical history, and consent and privacy forms are thoroughly completed and signed on an annual basis.
Initiate Advance Directives, Geriatric Form, Patient Health Questionnaire-9 (PHQ9) and Adult Preventive Record form for new and established patients.
Verify patient insurance and eligibility prior to a patient’s office visit.
Communicate effectively with billing staff for financial screening and cashier services.
Initiate patient encounters with appropriate pay code for telephonic, telehealth or in-person visit.
Schedule appointments, “recalls” and “walk-ins” per clinic procedure.
Follow-up on patient “no-shows” and cancellations per clinic procedure.
Follow-up with their assigned provider tasking orders and patient portal.
Effectively manage medical front office high volume of phone calls.
Confirm patient appointments daily.
Observe clinic flow of patients.
Distribute and obtain Patient Satisfaction Questionnaires.
Assist patients to select Primary Care Provider (PCP) and to assist with PCP transfers.
Refer patients to the Managed Care Department for PCP transfer requests as needed.
Follow all Agency safety and health standards, regulations, procedures, policies, and practices.
Actively participate in the Management of the Environment of Care Program.
Perform other duties as necessary.