Medical Receptionist

PCC MEDICAL HOLDINGS LLC

6d

About The Position

The Medical Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, playing a crucial role in creating a welcoming and efficient environment. This position is responsible for managing patient appointments, handling inquiries, and ensuring accurate and confidential processing of patient information. The Medical Receptionist coordinates communication between patients, medical staff, and administrative personnel to facilitate smooth clinic operations. By maintaining organized records and managing front desk activities, this role supports the overall delivery of quality patient care. Ultimately, the Medical Receptionist contributes to a positive patient experience and the effective functioning of the medical office.

Requirements

• High school diploma or equivalent.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive patient information with discretion and maintain confidentiality.
• Organizational skills
• Attention to detail
• Problem-solving skills

Nice To Haves

• Previous experience in a medical office or healthcare environment preferred.
• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Knowledge of medical terminology and insurance billing processes.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the community.
• Customer service experience in a healthcare or related setting.

Responsibilities

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical staff.
• Maintain patient confidentiality and comply with HIPAA regulations in handling sensitive information.
• Process patient paperwork, including intake forms, consent forms, and billing information.
• Coordinate with medical staff to ensure timely patient flow and communicate any delays or changes.
• Manage front desk operations, including maintaining a clean and organized reception area.
• Assist with billing and insurance verification as needed, collaborating with the billing department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED