Full Time Medical Receptionist

Hamzavi Dermatology•Brighton Charter Township, MI

11d•$17 - $19•Onsite

About The Position

Dermatology Specialists of Brighton is seeking a friendly, professional, full-time Front Desk Medical Receptionist for their busy Dermatology practice. This role involves providing outstanding service to patients, managing the reception area, coordinating patient flow, and handling administrative tasks. The ideal candidate is warm, welcoming, and enjoys interacting with people daily.

Requirements

High School Diploma or GED
One to two years of prior medical customer service and administrative experience.
Experience with Microsoft Office, practice management, EMR, copiers, personal computers, printers, facsimiles, telephone.
1 year of experience with EMR systems (Required)
1 year of medical receptionist experience (Required)
1 year of customer service experience (Required)

Nice To Haves

"Customer First" Approach (responsive, helpful, conscientious, with both external patients and internal staff.
Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively)
Team Oriented/Collaborative
Conscientious

Responsibilities

Greet patients and clients in person and on the telephone in a professional, timely, and friendly manner.
Answer telephone: Screen, triage, and route calls. Take accurate messages, answer questions regarding hours of operation, location of practice, services provided, fees, verification of insurance benefits, and financial questions.
Organize daily patient flow by providing accurate appointment data, pulling files of scheduled patients, coordinating incoming patient flow via electronic medical records system, and notifying back office of arrivals.
Maintain medical records, HIPAA documentation including letters, photographs, office notes, and referrals as assigned.
Enter patient data into the EMR database and appointments into the scheduling system.
Maintain tracking list of no shows, cancellations, late arrivals, and missed appointments.
Inform patients of the office's payment policy and procedures, and collect patient payments in accordance with the time-of-service payment policy.
Work cooperatively with supervisors, co-workers, medical and back office staff, and physicians to provide professional and high standards of patient service/care.
Adhere to scheduled work and break hours to ensure adequate front desk coverage.
Perform other related duties as needed and assigned.