Medical Receptionist - Wilson County Emergency Services (Nights)

Vanderbilt University Medical Center•Lebanon, TN

1d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Medical Receptionist to work in Wilson County Emergency Services, specifically for night shifts. Located in Nashville, Tennessee, VUMC is a leading institution in patient care, education, and research. The Medical Receptionist will assist with the delivery of patient care and maintenance of unit environmental standards under the supervision of a licensed nurse. This role is crucial for facilitating efficient and safe patient care and flow, serving as a liaison for patient and family needs, and maintaining unit supplies and equipment.

Requirements

CLINICAL COMPETENCIES (Novice): Demonstrates competence with interventions (such as point of care testing, vital signs, etc.) in practical applications of moderate difficulty.
CARE PARTNER PATIENT DOCUMENTATION (Novice): Independently works with clinical applications for patient documentation.
ENVIRONMENT OF CARE (Novice): Demonstrates ability to set up and maintain patient rooms, supplies, and equipment. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering environment of care services while requiring some support and instruction from others. Able to train and educate peers by setting the example, giving technical support, providing leadership, and generally elevating the level of performance of others while on the job. Models CREDO behaviors.
PLANNING & ORGANIZING (Novice): Demonstrates ability to anticipate basic resource needs, identify discrete tasks, participates in goal setting, define dependencies, schedule activities, meet deadlines, and organize work for own assignments and responsibilities. Appropriately matches equipment, and capital resources to task demands. Prepares and presents clear and accurate status reports on patient care assignments. Address problems and obstacles before they arise. Adapt to changes in major assignments while maintaining expectations. Understands and identifies with the basic goals and values of the organization.
Relevant Work Experience
Less than 1 year of experience
High School Diploma or GED

Nice To Haves

Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Assist with the delivery of patient care and maintenance of unit environmental standards under the supervision of a licensed nurse.
Assists with day-to-day delivery of patient care.
Facilitates efficient and safe patient care and flow by following work area standards.
Serves as a liaison for communication and education of patient and family needs.
Supports unit operations and patient flow by maintaining supplies, equipment, and unit environmental standards.