Medical Receptionist - Jupiter

Inception Family Career•Jupiter, FL

3d•Onsite

About The Position

The Patient Concierge / Medical Receptionist is proficient in all areas of making a compassionate environment for our patients. This role serves as the first point of contact for patients, providing a warm and professional welcome. The role involves managing front desk operations, such as greeting patients, answering incoming correspondence, facilitating communication between patients and clinical staff, and scheduling appointments.

Requirements

High School Diploma or GED, required
1-2 years of medical administrative office experience required

Nice To Haves

Bilingual/Spanish A PLUS!

Responsibilities

Greet and welcome patients with a friendly, compassionate, and professional demeanor.
Respond to all incoming correspondence, including phone calls, emails, faxes, etc., or direct the individual to the correct contact.
Answer patient inquiries, providing accurate information about services, scheduling, and policies.
Address and resolve patient concerns and questions promptly.
Handle patient check-ins and check-outs, collect payments, etc.
Verify patient and partner information, including demographics and insurance.
Scan IDs and insurance and upload to the EMR system.
Schedule, reschedule, cancel, and confirm patient appointments.
Coordinate with clinic staff on changes and/or urgent needs.
Ensure the reception area and waiting rooms are clean, organized, and welcoming.
Assist with completing and processing patient intake forms.
Serve as a point of contact between patients and healthcare providers, facilitating communication and ensuring that patient needs are met.
Assist with incoming medical records and medical record requests, as needed, if applicable to location.
Responsible for performing various administrative tasks, including data entry, filing, document handling, and maintaining records.
Ensure all patient charts and necessary tasks are completed or prepared in advance for the following business day.
Handle confidential and sensitive information with the utmost discretion and integrity.
Adhere to healthcare regulations and clinic policies regarding patient confidentiality and data protection.
Other duties as assigned.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans
Complimentary basic life insurance
Employee Assistance Program
Long-term disability insurance
FREE employee only healthcare coverage option
Comprehensive fertility benefits
Adoption assistance
Surrogacy support
Generous maternity, paternity, and partner leave
18 days of PTO annually
11 paid holidays, including one floating holiday
401(k) plan, featuring a competitive company match
Full vesting after just 2 years
Company-funded Lifestyle Spending Account
Health Savings Account (HSA) with regular employer contributions
Employee Referral Program
Continuing education reimbursement
Dedicated time off for professional development
Premium Calm Health app subscription
Access to emotional well-being and work-life resources through EAP with SupportLinc
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance