Medical Receptionist

RadNet • Inglewood, CA

1d

About The Position

The Medical Receptionist, referred to in the description as a Patient Service Representative, provides front-desk support in a clinical setting and helps deliver a quality patient experience. The role involves greeting and registering patients, managing patient information and documentation, collecting payments, handling calls and appointments, and coordinating with back-office staff. The position also requires safeguarding patient health and financial information, respecting patient boundaries and cultural sensitivities, and maintaining professional, cooperative relationships with patients, families, the public, and coworkers.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Effective and professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to remain professional and exercise sound judgment in all situations.
• Ability to thrive in a fast-paced environment, prioritize work with a structured approach, and provide customer service.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure necessary documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when needed.
• Orient patients to preparation and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and patient health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information held on site or in patient portals.
• Maintain professional behavior toward patients and coworkers and respond to others’ needs.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED