Medical Receptionist

PainPoint Health•Elgin, IL

2d•Onsite

About The Position

In this role, you’ll be a key part of the patient experience—supporting both front-office operations and clinical workflows. From welcoming patients and managing records to assisting with patient flow and maintaining an organized environment, your work ensures the clinic runs smoothly, safely, and efficiently.

Requirements

High school diploma or GED required
At least 1 year of experience in an administrative role
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Proficiency in Microsoft Office Suite or similar software
Strong organizational skills and attention to detail
Knowledge of clerical procedures (recordkeeping, filing systems)
Understanding of medical terminology and office ethics
Ability to maintain strict patient confidentiality

Nice To Haves

Previous experience in a healthcare setting preferred
Enjoy working in a fast-paced, patient-centered environment
Are highly organized and detail-oriented
Communicate clearly and professionally with patients and team members
Take initiative and can work both independently and collaboratively
Are committed to maintaining confidentiality and high ethical standards
Bring a compassionate, service-oriented approach to every interaction

Responsibilities

Check patients in and out efficiently and professionally
Register patients and collect co-pays and deposits
Prepare and distribute required documentation (new patient forms, insurance cards, privacy notices)
Answer phones, direct calls, and schedule appointments
Create and maintain patient charts; pull and file records as needed
Ensure accuracy, organization, and confidentiality of all medical records
Obtain and update patient information, including histories, vitals, and test results
Prepare examination rooms
Assist with patient transport and clinic flow
Provide compassionate support and assistance to patients and families
Follow clinical guidelines and complete required annual training
Ensure compliance with HIPAA, OSHA, and all healthcare regulations
Maintain a clean, organized facility and adequate supply levels
Perform other related duties as assigned