Medical Receptionist, Gentilly

ChenMed•Gentilly, MN

1d•Onsite

About The Position

The Medical Receptionist is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, the incumbent in this role is responsible for providing the best solutions and options for our patients in support of the overall center experience. He/she plays a vital role in ensuring that all of our patients and their family members have a pleasant and memorable experience every visit and with every interaction. The Medical Receptionist is accountable for precisely entering patient data and setting up accounts, and for establishing and maintaining strong professional working relationships with internal work partners.

Requirements

High school diploma or equivalent education required
Spanish Bilingual required
A minimum of 1 year of work experience in a medical clinic or similar environment required

Nice To Haves

Graduation from a nationally accredited Medical Assistant program preferred
BLS for Healthcare Providers preferred

Responsibilities

Greets and welcomes patients and families into the Center.
Serve as first point of contact and resolution for patient issues/concerns/disputes.
Prepares the center for patient/customer arrivals. Ensures it’s clean, organized, sanitized and visually appealing.
Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled.
Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur.
Ensures scheduling gaps are attended to and closed in a timely manner.
Reviews ENS notifications and ensures patients receive follow up from their Care Team.
Examines medical release forms for accuracy and PCP sign off prior to release of medical records.
Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
Authorized to adjust patient charts with regard to co-payments.
Collects co-payments, reconciles charges and submits them to the Center Manager for deposit.
Prints Patient Check-in Board for billing.
Prints CPA report and ensure missing items are followed up on.
Reviews phone messages to ensure proper and timely routing and follow-up.
Ensures after hours messages from patients are recorded in the patient’s medical record and followed up on by the appropriate discipline.
Troubleshoots Dashboard, phone, and computer issues.
Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.