Medical Receptionist - Bedford

Vanderbilt University Medical Center•Shelbyville, TN

13h•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) in Nashville, Tennessee, is a leading institution in patient care, education, and research. VUMC fosters a collaborative environment where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is dedicated to creating an environment where everyone can thrive and where individual uniqueness is celebrated. The mission of Vanderbilt is to advance health and wellness through preeminent programs in patient care, education, and research. This role is within the Bedford County Non-Clinical organization.

Requirements

1 year of relevant work experience.
High School Diploma or GED.

Nice To Haves

Experience in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities.
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Perform administrative functions within the medical office.
Schedule patient appointments.
Follow corporate protocol for patient check-in and patient check-out.
Understand collection procedures.
Verify multiple insurance packages.
Complete medical records requests in a timely manner.
Observe professional ethics in maintaining confidential information.
Participate in performance improvement activities.
Provide excellent customer service skills when dealing with patients, families, outside vendors, co-workers, and physicians.
Prepare for next day appointments and notify patients of any appointment delays.
Dress neatly and appropriately in compliance with dress code.
Travel to other clinics as requested to prevent staffing shortages.
Assist co-workers during downtime.
Assist in all other duties as assigned.