Medical Receptionist - Orthopedics & Podiatry

Trinity Health•Springfield, MA

1d•$18 - $24•Onsite

About The Position

We are seeking a Medical Receptionist to provide essential front office support in a busy Orthopedics practice, ensuring a smooth and professional experience for every patient. This role involves managing appointment scheduling, patient check-in/check-out, insurance verification, copay collection, and referral coordination. The Medical Receptionist will also support the clinical team with chart preparation and handle incoming calls and documentation. This position is ideal for someone who is detail-oriented, organized, and comfortable multitasking in a fast-paced, team-based environment with a strong focus on customer service and efficiency.

Requirements

High school diploma or equivalent
Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred
Excellent keyboard skills.
Proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.
Manages appointment scheduling, patient check-in/check-out, insurance verification, copay collection, and referral coordination.
Supports the clinical team with chart preparation and handles incoming calls and documentation.