Medical Receptionist - Epic & Patient Scheduling - Chicago, IL

Military Spouse Corporate Career Network•Chicago, IL

6d•Onsite

About The Position

Premise's mission is to help people get, stay, and be well. As a Full Time Medical Receptionist - Epic & Patient Scheduling, you'll provide care to client employees in our Health Center located in Chicago, IL. This role operates Monday - Friday from 8:00 am - 4:00 pm and is located in Downtown Chicago, across from Maggie Daley Park. The primary Electronic Medical Record (EMR) system used is Epic.

Requirements

High school diploma/GED required.
At least 3 years of experience in a front desk/customer service related field required.

Nice To Haves

One year certificate from college or technical school with concentration in front office support for medical settings preferred.
Experience in a medical office preferred.

Responsibilities

Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
Schedules appointments and enters appointment date and time into computerized scheduler.
Conducts reminder calls to all patients.
Greets and directs patients, salespeople, and visitors.
Registers patients by verifying that patient's record is up to date and accurate.
Makes appropriate changes in computer system and on patient's chart.
Coordinates referrals for patients through insurance and other physician offices or specialists.
Prepares all billings in computerized system for processing by finance.
Collects payment from patients and reconciles daily cash reports.
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
Follows through on commitments.
Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
Demonstrates ability to perform and maintain Annual Competencies.
May require other duties as assigned.