Medical Receptionist (GMG)
Genesis Primary Care Physicians•Somerset, NJ
•Onsite
About The Position
The Medical Receptionist is the initial contact with patients and other visitors to the physician office. This position is responsible for providing excellent customer service to patients, physicians, and office staff while helping maintain the organization of office functions. Employees of Genesis HealthCare System must be committed to living the Genesis Mission and values of Compassion, Excellence, Integrity, Team, and Innovation, regarding themselves as an ‘owner’ of Genesis and keeping patients at the center of everything they do.
Requirements
- High school graduate or equivalency required.
- Minimum of one year of professional office, customer service or patient care experience or successful completion of an office professional program including an internship.
- Medical terminology knowledge needed.
- Ability to read, write and explain or describe information to patients and/or family members.
- Attention to detail and computer experience, particularly word processing.
- Ability to provide customer service in a warm and friendly manner.
Responsibilities
- Provides professional patient service by obtaining and verifying necessary demographic and insurance information.
- Completes pre-certification as needed.
- Correctly enters demographic and insurance information into computer using demonstrated data entry skills.
- Schedules appointments, collects payments, posts charges and/or payments following insurance specific guidelines.
- Understands ICD & CPT codes.
- Performs work in a manner that is quality focused.
- Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
- Results oriented and focused on achievement of objectives.
- Acknowledges and responds to the diversity of people and the situation.
- Encourages peers (others) to be owners of change.
- Always makes the effort to anticipate and exceed customer needs and expectations.
- Possesses the ability to engage others with patience and understanding.
- Acts in a manner that creates positive first and lasting impressions.
- Demonstrates the ability to own issues until they are resolved.
- Introduces self and role…connects with everyone.
- Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
- Asks for and anticipates needs and concerns of others.
- Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.).
- Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
- Responds to requests in an appropriate and timely manner.
- Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
- Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.).
- Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.).
- Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment.
- Demonstrates Slips/Trips and Falls Awareness.
- Actively contributes to maintaining a safe, clean and quiet environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
