Medical Receptionist

UnitedHealth Group • Enfield, CT

10d • $16 - $29 • Onsite

About The Position

ProHealth – Enfield Pediatrics, part of the Optum family of businesses, is seeking a friendly, patient-focused, and detail-oriented Medical Receptionist. This full-time position (40 hours/week) involves supporting the care team and patients by greeting and checking them in, scheduling appointments, answering phone calls, collecting payments, and maintaining demographic information. The role requires routine use of the electronic health record (EHR) according to ProHealth policies and standard workflows. The position may involve floating to local practices for coverage as needed. ProHealth Physicians has grown to become Connecticut’s leading primary care physician organization with over 90 locations statewide, caring for over 360,000 people. They are a C.M.S. approved Accountable Care Organization (ACO) and nationally recognized as a NCQA Level III Medical Home, making them a perfect fit for OptumCare and UnitedHealth Group's expanding family of providers.

Requirements

• High School Diploma/GED
• 1+ years of receptionist or customer service experience
• Beginner level of computer proficiency in Microsoft Office
• Access to reliable transportation and valid US driver’s license

Nice To Haves

• Experience working in a primary care setting
• Experience working with EPIC

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments
• Protect patients’ rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Benefits

• Paid Time Off
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED