Experienced Medical Receptionist
About The Position
This entry-level Medical Receptionist position focuses on skill acquisition, accuracy, and protocol adherence. The role involves managing front desk operations independently, including opening the office, verifying insurances, checking in patients, and educating them on office policies and insurance information. Key responsibilities include collecting payments, managing patient records, scheduling appointments, and maintaining various logs and records. The position also involves acting as a preceptor for externs and assisting with the onboarding of new staff. The ideal candidate will be fully independent in daily duties, demonstrate strong front desk judgment, and be trusted to manage complex workflows.
Requirements
- 0–2 Years of Medical Receptionist Experience
- Strong EHR proficiency
- Strong organizational skills
- Ability to prioritize and work independently
- Fully independent in daily duties
- Demonstrates strong front desk judgment
- Trusted to manage complex workflows
Responsibilities
- Manage front desk operations independently
- Opening the office at 7:45am Mon - Fri.
- Verify insurances for all patients scheduled overnight
- Verify insurance for the next day
- Check in and greet patients kindly, setting a positive tone
- Educate patients on office policies and procedures
- Assist patients with navigating insurance information (deductibles, copays, denials)
- Collect outstanding balances & copays, including deductibles and coinsurances
- Manage Kyruus/Athena check-in (arrival management & Ins inbox)
- Handle assignment of benefits, expired signatures, collecting copays/balances, verifying demographics, confirming pharmacy, updating preferred lab, etc.
- Collect balances at the front desk and communicate balance and insurance information to patients
- Take and upload patients' pictures
- Scan and update patient’s insurance card
- Verify the PCP on file prior to patient’s appointment
- Scan and update patient’s DL
- Check out patients, including printing referrals and lab orders
- Schedule follow-up appointments
- Create ticklers for annual physicals
- Keep Pre-op log up to date
- Create a case for the billing department for miscellaneous charges (forms, ppd skin test, etc.)
- Educate patients on how to connect to Telem appointments if needed
- Monitor Athena staff chat and respond accordingly in a timely manner
- Collect and deposit any cash collected into the safe every evening
- Close the batch at the end of the shift, reconcile cash with Athena, and deposit money into the safe
- Call new patients to verbally confirm appointments (Aries assists with pending appointments)
- Scan paper documents daily (progress notes, vaccine consent forms, etc.)
- Create patient payment plans
- Act as a preceptor for externs
- Assist with onboarding and orientation of MA-1 staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
