Medical Receptionist

Piedmont HealthCare PA•Statesville, NC

11d•Onsite

About The Position

The Medical Receptionist is responsible for greeting customers, answering telephones, taking telephone messages, making appointments and registrations, calling patients to remind them of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, and communicating with departments. The role also involves maintaining HIPAA compliance, attending staff meetings, and performing other necessary responsibilities.

Requirements

High school diploma or GED.
Minimum of one-year experience in a customer service setting.
At least six months of receptionist experience in a health care setting.
Knowledge of reception tasks, clinic policies/procedures, and paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly by alphabetic or numeric systems.

Nice To Haves

50 wpm typing skill

Responsibilities

Greet customers in a polite, prompt, and helpful manner, providing necessary instructions/directions and informing the appropriate department/person of their arrival.
Receive visitors and drug representatives and notify the appropriate person.
Complete necessary paperwork, such as encounter forms, and use the computer system to generate information necessary for billing.
Update patient information, collect co-pays, provide necessary forms needing completion, and obtain signatures as necessary.
Maintain a clean and orderly waiting area and reading materials.
Answer the phone in a pleasant manner and deal with customer needs expeditiously.
Assist with photocopying, computer input/typing, and scheduling laboratory or radiology work as directed.
Count cash drawer daily and go to the bank as necessary.
Open and close the office at the appointed time.
Collect, sort, distribute, and prepare mail as assigned.
Key charges and make any necessary edits as assigned.
Check and maintain office supply inventory as assigned.
Prepare prescriptions to pharmacies as assigned.
Maintain HIPAA compliance at all times.
Attend office staff meetings, record minutes, and maintain them in a file accessible to all staff.