Medical Receptionist - Columbia Clinic Team

Mental Health Cooperative•Columbia, TN

12d•Onsite

About The Position

Mental Health Cooperative, Inc. (MHC) is seeking a Medical Receptionist for its Columbia Clinic Team. MHC, recognized as one of Tennessee's top workplaces, is dedicated to serving individuals with severe and persistent mental illness, as well as children and adolescents with severe emotional disorders across Middle and East Tennessee. The organization prioritizes a caring, collaborative, innovative, and energizing environment. This role is crucial for coordinating appointment scheduling for consumers and supporting Medical Operations with administrative tasks.

Requirements

Experience in maintaining and coordinating scheduling of new and return appointments.
Ability to schedule transportation for appointments.
Proficiency in answering phones and retrieving messages.
Skill in maintaining professional calendars and schedules.
Ability to prepare and distribute daily appointment schedules.
Capability to ensure consumers are checked in and monitored.
Customer service skills.
Ability to provide administrative support (faxing, filing, mail distribution).
Skills in maintaining a neat and organized work area.
Experience with insurance verification, scanning insurance cards, and verifying coverage.
Ability to collect co-pays and make change.
Willingness to attend mandatory in-services, continuing education, and annual health requirements.
Commitment to complying with Corporate Compliance policies and procedures.
Commitment to complying with OSHA and safety policies and procedures.
Understanding of HIPAA regulations.
Ability to participate in team efforts.
Willingness to follow all agency policies and procedures.

Nice To Haves

Experience in a medical reception role.
Experience working with individuals with severe and persistent mental illness.
Experience working with children and adolescents with severe emotional disorders.

Responsibilities

Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff, ensuring communication of these appointments to appropriate staff.
Schedule transportation for return appointments by assisting consumers in communicating with external transportation companies.
Answer phones promptly and courteously, retrieving messages when needed.
Maintain professional calendars and schedules of Medical Operations.
Prepare and distribute daily appointment schedules to physicians, nurses, and appropriate staff.
Ensure consumers are checked in and monitored to prevent extended waiting times.
Present and maintain a friendly customer service attitude.
Provide administrative support to Medical Operations staff, including faxing, filing, and distributing mail.
Maintain a neat and organized lobby, kitchen area, and desk area.
Assist with insurance verification, scanning insurance cards, verifying coverage, and reporting errors.
Collect co-pays and make change.
Attend all mandatory in-services, continuing education, and annual health requirements.
Comply with all Corporate Compliance policies, practices, and procedures, reporting unethical activities.
Comply with all OSHA and safety policies, practices, and procedures, reporting unsafe practices or accidents.
Be compliant with HIPAA regulations regarding the privacy and security of consumer's protected health information (PHI).
Participate in proactive team efforts to achieve departmental and company goals.
Provide leadership to others through example and sharing of knowledge/skill.
Follow all policies and procedures set by the Agency.