Bilingual Medical Receptionist

Momentum Spine and Joint•Denton, TX

14h•Hybrid

About The Position

Momentum Spine and Joint is looking for a full-time Bilingual Medical Receptionist to join their team. The Medical Receptionist's role involves greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing, and providing medical procedural support. This role requires professionalism in answering inquiries, providing information, and supporting medical staff with administrative tasks.

Requirements

High School diploma or GED
One (1) year of experience with customer service
Valid Texas Driver’s License
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Knowledge of computer and relevant software applications
Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word
Strong attention to detail: being careful about detail and thorough in completing work tasks
Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
Ability to maintain effective and organized systems to ensure timely patient flow
Must be able to multi-task while on the job
Must be task-oriented and have organizational skills
Excellent, polished patient interaction skills. Ability to communicate professionally with patients
Exceptional customer service and phone etiquette
Energetic with a desire to learn and develop new skills
Ability to travel between facilities if necessary

Nice To Haves

Bilingual

Responsibilities

Demonstrates Customer Service Standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
Greet patients as they arrive at the facility and provide them with appropriate information
Assist patients to complete all necessary forms and documentation
Ensure completeness and accuracy of patients’ forms and logs all demographics in EMR system
Update patients’ information into database
Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patient’s arrival
Respond and comply to requests for information including sending faxes and e-mails
Answer telephone and deal with inquiries
Transfer calls as required
Direct calls and messages to appropriate medical office staff
Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
Obtains revenue by recording and updating financial information, recording and collecting patient charges
Call patients and remind them of their appointments
Keeps patients’ family’s informed of patient status
Schedule and reschedule patients’ appointments
Update appointment calendars
Creates and labels appropriate charts for patient’s
Manage filing and record keeping activities
Report statistics as required
Coordinates mail flow in and out of office
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean, including the magazines
Follows all safety rules on the job. Reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace
Uses downtime efficiently, aware of team members workload and constantly offers assistance and responds positively to requests for assistance from other team members
Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
Adheres to the company standards of business conduct
Performs other duties as assigned