Medical Receptionist - Family Medicine

HealthPartners•Saint Louis Park, MN

21h•$20 - $29•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join their Primary Care Frontline team. This role is a Partner for Good, helping to make an impact on the care and experience that patients and their families receive. The position has two primary areas of responsibility: Call Center and Front Desk. In the Call Center, the employee will be responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups, meeting department-specific agent expectations and following defined guidelines. In the Front Desk area, the employee will greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties. Both areas will provide support to the department/site, ensuring quality service through timely and courteous assistance, and maintaining patient confidentiality. Employees will also provide excellent customer service, complete work in a timely and professional manner, support process improvement and organizational changes, identify themselves and the department in all phone interactions, accept additional related tasks, and maintain a clean work area. The clinic, Park Nicollet Clinic St. Louis Park Creekside, serves a full-spectrum Family Medicine practice, including prenatal, newborn, child, adolescent, adult, and elderly patient populations.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
Meeting department specific agent expectations regarding measurement and following defined guidelines and processes.
Greeting patients.
Collecting co-pays.
Scheduling follow-up appointments and referrals.
Supporting departmental clerical duties.
Providing support to the department/site ensuring quality service through timely and courteous assistance.
Providing service support to patients and employers groups who request our care.
Maintaining patient confidentiality to protect patient rights.
Providing excellent customer service.
Completing defined work in a timely and professional manner.
Supporting on-going process improvement and organizational/department changes.
Identifying self and department in all phone interactions.
Accepting additional related tasks.
Maintaining a clean and orderly work area.