Medical Receptionist

Physical Achievement Center•Oshkosh, WI

19h

About The Position

We are seeking a friendly, service-oriented Medical Receptionist to join a thriving clinic. As a Front Desk Representative, you will be the first point of contact for clients. You will greet customers, book appointments, answer phone calls, collect payment information, and help maintain smooth office operations. The ideal candidate has a cheerful disposition, excellent communication and computer skills, and can multitask or adjust as needed. Two schedule options are available. Option A is Monday–Friday, 6:45 AM–3:15 PM, with occasional Friday coverage until 5:00 PM. Option B is Monday–Thursday, 10:00 AM–6:30 PM, and Friday, 8:30 AM–5:00 PM. Schedules may occasionally vary based on clinical needs, patient volume, and coverage when team members are out. Both positions include a 30-minute unpaid lunch. Compensation is $17.00–$19.00 per hour.

Requirements

One or more years of experience as a receptionist or in a similar role is preferred.
Excellent communication skills and a commitment to customer service.
Strong work ethic and positive attitude.
Familiarity with computers and scheduling software.
Excellent multitasking skills.
Meticulous handling of patient information and paperwork.
Supportive of holistic healing and overall health and wellness.
Patient dedication.
Supportive of all staff members in a small, close-knit team.

Nice To Haves

One or more years of experience as a receptionist or in a similar role.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience.
Answer phone calls and schedule appointments.
Assist clients with paperwork, including consent forms.
Create new patient charts.
Gather insurance information and collect copays.
Respond to faxes and emails.
Contact local providers to obtain patient records.
Clean rooms.
Assist providers when requested.
Set up patients on in-office therapy devices, including the Hako-Med Red Light Bed, Decompression Table, Ultrasound, and Traction Device.
Set up and take down in-house informational workshops.
Maintain a clean and inviting environment.
Provide general customer service and attend to customers’ needs throughout their services.