Medical Receptionist - Community Cardiology Care

The Nebraska Medical Center•Omaha, NE

9d•Onsite

About The Position

Nebraska Medicine is seeking a highly organized and motivated Medical Receptionist to join our Community Cardiology Care team. This role supports multiple areas within the team, with a strong focus on phone support and patient scheduling. As the team works to improve and streamline phone workflows, we are looking for someone who is adaptable, collaborative, and ready to jump in to help support these efforts while providing excellent service to our patients.

Requirements

Minimum of 16 years of age required.
Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
Demonstrated analytical, prioritization and organizational skills required.
Demonstrated flexibility and dedication to team environment required.
Effective communication skills required.

Nice To Haves

High school education or equivalent preferred.
One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.
Nursing Assistant or Medical Assistant preferred.
Knowledge of medical terminology preferred.
Experience with Microsoft Office, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone).
Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols.
Responsible for scheduling patient appointments and registering patients.