Medical Receptionist: Hrly FT

Firelands Health Careers•Bellevue, OH

2d•Onsite

About The Position

Firelands Health is seeking a Medical Receptionist to join their team. This role involves obtaining, verifying, and updating patient information, providing support services to patients and medical staff, and managing various administrative and financial tasks within a medical office setting. The position is located in Sandusky, Ohio, a vibrant coastal community on Lake Erie. Firelands Health is committed to being the preferred independent healthcare employer in the region, offering comprehensive care and a supportive work environment.

Requirements

High school graduate; vocational education preferred.
Experience in medical ambulatory setting.
Current CPR certification or obtained within 3 months of employment and maintained.
Proficient in the use of personal computers with strong typing skills.
Skilled in the use of Microsoft Outlook, Excel, and Word is desired.
Interpersonal: Development and maintenance of effective relationship with medical and administrative staff, patients and families, co-workers and the public.
Ability to communicate effectively in writing and verbally with medical and administrative staff, patients and families, co-workers and insurance companies.
Skill in preparation and presentation of reports to FPG management as requested.
Ability to remain calm and poised in urgent situations.
Critical Thinking: Skill in exercising initiative, judgment, problem solving, and decision making.
Skill in analysis and interpretation of data, and preparation of reports.
Skill in time management and organization.
Ability to prioritize and meet deadlines to avoid crises management.
Knowledge: Organization policies, procedures, systems and objectives.
Knowledgeable in medical office procedures and medical terminology with computer and cash handling experience.
Governmental regulations and compliance requirements.
Computer systems and applications.
Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy.
Employee must provide proof of personal automobile liability insurance coverage upon request.

Responsibilities

Obtains, verifies, updates and scans patient information and provides support services to patients and medical staff
Verifies patient’s current insurance coverage through insurance websites
Collects and posts co-pays and past due balances, and completes any necessary forms obtaining signatures as necessary
Obtains prior authorizations and pre-certifications as needed
Manages referrals through EMR
Follows all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home
Performs daily banking through Virtual Merchant and FRMC cashiers
Prepares a daily financial spreadsheet for practice
Ensure the submission of timely, accurate and complete information to the Central Billing Office
Uses collection management reports to keep accounts receivable current
Looks for instances of Red Flag Identity theft patterns and reports potential threats to Privacy Officer
Requests, locates, sends and receives patient medical records according to federal, state or local guidelines
Maintains medical appointments for patients
Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller
Maintains clean, orderly waiting area including patient message board, children’s area, and reading materials
Organizes and maintains an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment