Medical Receptionist (Kauai)

Hawaii Health & Harm Reduction Center•Lihue, HI

5h•$0 - $20•Onsite

About The Position

Hawai’i Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawai’i, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities. HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment. We foster health, wellness, and systemic change in Hawai’i and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building. The Medical Receptionist is responsible for staffing the reception desk during medical clinic business hours. This position will perform clinic front desk duties including, but not limited to, answering incoming telephone calls, greeting visitors, obtaining and/or verifying patient information, patient check-in/out, and scheduling patient appointments.

Requirements

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Access, SharePoint, etc.) with advanced computer and data entry skills.
Intermediate to advanced knowledge of EMR.
Knowledge of patient care charts and patient histories.
Knowledge of patient evaluation and triage procedures.
Knowledge of safety, environmental, and/or infection control methods.
Ability to maintain calendars and schedule appointments.
Ability to maintain quality, safety, and/or infection control standards.
Familiarity with electronic medical health care record systems.
Strong organizational skills and ability to work within a fast-paced setting.
Excellent interpersonal, written, and verbal communication skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Good listening skills, flexible, and able to handle complex situations/clients.
Non-judgmental attitude and ability to respect the knowledge, actions, and feelings of others.
Capability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.
High School Diploma/GED, or equivalent work experience.
TB Clearance
Hep B Clearance and/or Vaccination
Must pass Center for Medicare/Medicaid Services eligibility screening.

Nice To Haves

Experience working as a receptionist in a medical setting.

Responsibilities

Greet visitors and direct them to an appropriate staff person for assistance.
Answer all telephone calls that come to the front desk and provide information or assistance either directly or by transferring the call to an appropriate staff person.
Forward voice messages to appropriate recipients in the office.
Document phone calls in call-log.
Receive mail and deliveries and distribute accordingly.
Record and monitor the whereabouts and availability of other staff members.
Ensure that the reception desk, client waiting room, lobby, and kitchen are maintained in a clean, neat, and comfortable manner and offer water or coffee in waiting room to visitors or clients.
Record and maintain visitor related data or statistics.
Perform clinic front desk duties, including but not limited to, answering incoming telephone calls, obtaining and/or verifying patient information, patient check-in/out, and coordinating accurate patient appointments.
Maintain accurate and strict confidentiality of patient information in electronic and/or manual systems as established by the appropriate protocols, regulations, and policies.
Monitor the waiting and reception areas to ensure that visitors to the office are conducting themselves appropriately and in a manner that is consistent with office policies relating to health, safety, and courtesy.
Deliver compassionate support, attention, and assistance to patients and families.
Perform additional duties as needed and assigned. Duties are subject to change.
Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.
Work as a team with other staff and support team members.
Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.
Observe and comply with all rules and regulations – such as HHHRC Code of Conduct, Drug-Free Workplace, Confidentiality – and other administrative policies of HHHRC.
Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality Management Program.
Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.
Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC.