Medical Receptionist - Full Time - Neurology

NOMS Healthcare • Elyria, OH

8h • Onsite

About The Position

NOMS Healthcare provides a physician-owned and led approach to healthcare, prioritizing patient care and continuously improving services based on patient needs. The organization is committed to community betterment, particularly in healthcare, and aims to set the standard for excellence in Northern Ohio. Guided by values of Trust, Teamwork, Patient-Centered Care, Community Focus, and High Quality, NOMS Healthcare is expanding and seeking a Medical Receptionist. This role offers the opportunity to embody these core values daily by assisting patients, providing high-quality care, collaborating with a team, serving as a trusted resource, and contributing to community engagement. The Medical Receptionist will be responsible for greeting patients, providing information, communicating with departments, and scheduling appointments, all while projecting a positive image of the medical office.

Requirements

• High school graduation or GED.
• Typing ability and Word processing/computer skills.
• Minimum of one-year experience in a customer service setting.
• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer.
• Knowledge of customer service concepts and techniques.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skills in customer service principles by creating a pleasant waiting room atmosphere.
• Skills in answering the telephone and using a multi-line telephone system in a pleasant and helpful manner.
• Ability to communicate clearly in person and maintain cooperative relationships with patients, families, physicians, staff and other customers.
• Ability to organize, prioritizes tasks, and multitasks effectively.
• Ability to read, understand and follow oral written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.

Nice To Haves

• Preferably six months’ receptionist experience in health care setting and experience with office equipment.
• Knowledge of medical terminology desirable.

Responsibilities

• Comply with all HIPAA and OSHA regulations and policies.
• Greet patients in polite, prompt, helpful manner.
• Repetitively distribute forms for patient completion via clipboard or electric devices.
• Update and maintain correct patient data, insurance information and collect co-pays or outstanding balances owed NOMS.
• Answer phones in a pleasant manner and deals with customer needs expeditiously, including but not limited to screens calls, taking messages, and providing information.
• Scan documents in a copy machine or desktop scanner, identify documents, process the fax folder and file in appropriate folders/charts.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Complete necessary paperwork such as encounter forms.
• Use a computer system to generate information necessary for billing.
• Assist with maintaining a clean, orderly waiting area including beverage area and reading materials.
• Assist with schedule testing/procedures and patient appointments with other physicians whom they may be referred to as directed.
• Book, coordinate, and reschedule patient appointments, and relay necessary messages to staff.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.
• Assist with overseeing the area, coordinate patient movement and report problems or irregularities.
• Attends meetings as required.
• Assists in care and maintenance of office equipment.
• Other duties as assigned.

Benefits

• A comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options.
• An impressive wellness incentive program.
• Competitive pay.
• Career Growth & Development Opportunities: leadership and development training program for individuals who want to move up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees