Medical Receptionist (Kyle) - Texas Orthopedics

Ortholonestar•Kyle, TX

2d•Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is seeking a Medical Receptionist to join their team. Since 1986, Texas Orthopedics has been a trusted name in musculoskeletal care, providing orthopedic, rheumatologic, and physical therapy services. They are committed to delivering exceptional patient experiences and fostering a collaborative, supportive work environment that encourages professional growth and work-life balance. This role is crucial for ensuring the efficient operation of the clinics and maintaining high standards of patient care.

Requirements

High school diploma
Previous experience in a medical office setting
Computer experience
Knowledge of medical and insurance terminology
Attention to detail
Ability to multitask between multiple applications
Ability to effectively communicate both orally and written
Ability to work in a fast-paced environment

Nice To Haves

Fluent in Spanish

Responsibilities

Perform all responsibilities of the reception area, including checking in and checking out patients.
Schedule new and follow-up appointments, considering insurance rules and physician preferences.
Verify insurance benefits and collect payments due at the time of service.
Answer telephones, schedule appointments, and redirect calls to appropriate departments.
Confirm appointments in advance and reach out to patients as needed.
Prepare daily schedules, identifying potential issues before patient visits.
Greet patients, check them in, and assist with completing necessary intake forms.
Confirm, capture, and correct patient demographics and insurance information.
Verify insurance, obtain benefits, and identify remaining deductible amounts and/or copays to collect.
Collect and scan patient insurance cards and photo IDs.
Mail no-show letters daily.
Review daily superbills for completion, making necessary edits for accurate payment collection.
Balance payments received and prepare the daily deposit.
Complete all scheduling tasks, messages, requests, referrals, and faxes.
Return voicemails and make follow-up attempts to patients.
Provide EOBs to patients and explain balances as needed.
Fax DWC forms to proper recipients.
Collate, sort, and identify medical information for scanning/queuing into the EMR system.
Sort faxes, assist with fax failures, and distribute them to appropriate departments.
Assist with Release of Information requests.
Perform other duties as assigned.