ENT Medical Receptionist

Head and Neck Surgery, Assoc., PSC•Edgewood, KY

2d•Onsite

About The Position

The Medical Receptionist will be responsible for welcoming and checking in patients in a professional and courteous manner, managing incoming calls for all departments, and scheduling patient appointments for all locations over the phone and in person. This role also involves ensuring the accurate and confidential maintenance of patient files, reviewing patient schedules to prepare for new patients, and managing voicemails with timely responses. Additionally, the receptionist will verify patient insurance coverage, update patient charts, maintain patient confidentiality in compliance with HIPAA regulations, and check patients out after their visit. Responsibilities include managing cash drawers, handling payments, and maintaining the organization and cleanliness of the waiting room and reception area. Daily administrative duties such as scanning, rescheduling, and managing referrals will also be part of the role, along with signing for and distributing office deliveries.

Requirements

Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Monitoring- Monitoring/Assessing performance of yourself to make improvements or take corrective action.
Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
Speaking- Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
Coordination- Adjusting actions in relation to others' actions.
Instructing- Teaching others how to do something.
Negotiation- Bringing others together and trying to reconcile differences.
Service Orientation- Actively looking for ways to help people.
Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
Resource Management Skills
Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Personnel Resources- Motivating, developing, and supporting people as they work, identifying the best people for the job.
Time Management- Managing one's own time.

Responsibilities

Welcome and check in patients in a professional and courteous manner.
Manage incoming calls for all departments.
Schedule patient appointments for all locations over the phone and in person.
Ensure accurate and confidential maintenance of patient files.
Review patient schedule for each day to prepare for new patients.
Manage voicemails, responding to patients in a timely manner.
Verify patient insurance coverage and make updates in patient charts as needed.
Maintain patient confidentiality and comply with HIPAA regulations.
Check patients out after visit with provider.
Manage cash drawers and handle payments including co-pays, outstanding balances, and procedure down payments.
Maintain the organization and cleanliness of the waiting room and reception area.
Complete daily administrative duties in between patients - scanning, rescheduling, referrals, etc.
Sign for office deliveries and distribute to appropriate department and or employee.