Medical Receptionist

ReFocus Eye Health•Providence, RI

5h•$20 - $22•Onsite

About The Position

Join an established multi-specialty ophthalmology group as the welcoming face of a busy medical practice. The Medical Receptionist helps provide a smooth and efficient patient experience by greeting patients, coordinating appointments, handling communications and records, collecting payments, verifying insurance, addressing concerns, and collaborating with clinical and administrative teams. The position is in person and offers up to 40 hours per week, Monday through Friday, with schedules of 7:30 or 8:15 a.m. to 4:30 or 5:15 p.m. The role may require travel to multiple locations and evening or weekend rotations, depending on the practice.

Requirements

Reliability, a positive attitude, and strong teamwork skills.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to work effectively in a fast-paced, high-volume practice.
Exceptional customer service skills.
Proven experience in a medical administrative role.
Knowledge of medical terminology and office procedures.
High school diploma or equivalent.
Ability to travel to multiple locations, if applicable.
Availability for evening and weekend rotations, if applicable.

Nice To Haves

Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).

Responsibilities

Greet patients and manage check-ins and check-outs.
Answer patients’ questions clearly and compassionately.
Schedule appointments and manage provider schedules.
Answer calls and manage messages.
Verify patient information and maintain accurate records.
Collect co-pays and verify insurance eligibility.
Ensure accurate daily financial reporting.
Address patient concerns, escalate issues as needed, and support a positive patient experience.
Collaborate with providers, clinical and administrative staff, and external partners.