Medical Receptionist

ConvenientMD • Brunswick, ME

2h

About The Position

As a Medical Receptionist at ConvenientMD, you will be the first point of contact for patients and visitors at a clinic. Working alongside the clinical team, you will greet patients, complete registrations, update patient records, collect payments, and help ensure patients are seen in a timely manner, whether or not they have reservations. The role is suited to someone interested in customer service or beginning a career in the medical field who enjoys working with people, staying organized, and multitasking.

The position supports patient interactions, clinic coordination, front desk operations, and familiarity with ConvenientMD’s services and technology. It involves using reservation-scheduling and electronic medical records systems, following clinic procedures and occupational health partner protocols, and providing a welcoming, organized patient experience.

The schedule requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month; part-time employees work two shifts per week, including at least two weekend shifts per month; and per diem employees work four shifts per month, ideally one each week. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at three other ConvenientMD locations within one hour of their primary clinic and travel within one hour for training shifts.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts according to the applicable full-time, part-time, or per diem schedule described in the posting.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Greet and assist patients and visitors in person and over the phone in a welcoming, professional manner.
• Register patients and ensure required forms are completed accurately.
• Update new and existing patient records.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distressed patients as needed, using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Assist with scheduling specialist referrals for patient follow-up as needed.
• Use multiple software systems and follow established protocols, including those of occupational health partners supporting the Employer Services team.
• Answer and direct phone calls promptly and professionally.
• Maintain a tidy, organized reception area.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of ConvenientMD services.
• Use software systems for reservation scheduling and electronic medical records.
• Work required shifts and travel to other clinic locations or training locations as specified.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED