Medical Receptionist - Willing to Train!
About The Position
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. The Medical Receptionist will greet patients and check them in/out for their appointments, verify medical and vision insurances, and effectively communicate with patients, doctors, and managers. They will also answer inquiries through phone, email, and in-person requests, and provide exceptional customer service in every interaction.
Requirements
- High School Diploma or GED Equivalent
- Favorable result on Background Check
- Basic computer skills
- Strong customer service skills
- Excitement to learn and grow
- Ability to interact with all levels of employees in a courteous, professional manner at all times
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Commitment to work over 40 hours to meet the needs of the business
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
- Minimum Required: high school diploma or general education degree (GED)
- Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Frequent walking (75%), sitting (50%), and standing (50%)
- Regular bending, stooping, and reaching (25–50%)
- Able to lift, carry, push, and pull items up to 25 lbs
- Strong fine motor skills and full use of hands are essential
- Constant grasping, writing/typing, and use of technology
- Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time
- Occasional driving or climbing may also be necessary
Responsibilities
- Greet patients and check them in/out for their appointments
- Verify medical and vision insurances
- Effectively communicate with patients, doctors, and managers
- Answer inquiries through phone, email, and in-person requests
- Provide exceptional customer service in every interaction
- Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
- Manage patient flow in the office
- Knowledge of common fees charged for common visits and collect correct payments
- Complete daily reconciliations / close day / countdown cash drawer
- General office duties and cleaning to be assigned by manager
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- 401k + Employer Matching
- Paid Time Off (PTO)
- Paid Holidays
- Paid Maternity Leave
- Employee Discounts
- Mileage reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
