Medical Receptionist - Wilmington NC

QualDerm Partners•Wilmington, NC

5d•Onsite

About The Position

QualDerm Partners is a large, multi-state dermatology network dedicated to educating, protecting, and caring for skin health. They aim to make high-quality skin care accessible while fostering a rewarding work environment. The Front Office Receptionist is crucial for accurate patient registration, insurance verification, and providing exceptional customer service within their medical systems. This role requires adherence to policies and procedures while ensuring a positive experience for physicians, patients, and other medical professionals.

Requirements

High School Diploma required
1 year of customer service experience in a healthcare office preferred.

Nice To Haves

Associate's Degree preferred

Responsibilities

Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
Record patient arrivals in the Practice Management System (EMR).
Verify patient identity by date of birth and name, creating new accounts as required.
Prepare required patient paperwork prior to appointments.
Contact patients with “No Show” appointments to reschedule and document accordingly.
Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
Assist in emergency situations by responding to patients in distress with sound judgment.
Maintain accurate patient information in the Practice Management System (EMR).
Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
Ensure the reception area remains clean and organized.
Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
Follow operational policies and procedures, reporting changes as necessary.
Contribute to team efforts to achieve related results.
Exhibit superior customer service skills consistently.
Answer phones promptly and courteously.
Communicate with patients, visitors, providers, and coworkers in a professional manner.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive Pay
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one
6 paid holidays
2 floating holidays each year
Company-Paid Life Insurance – basic life coverage, with the option for additional plans
Short-term and long-term disability coverage
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
Employee Assistance Program (EAP)
Exclusive Employee Discounts
Referral Bonus Program