Medical Receptionist

Health Partners of Western Ohio • Toledo, OH

5d • Onsite

About The Position

Health Partners of Western Ohio is an independent, non-profit and community-directed organization serving low-income areas and places without access to care. We’re led by a volunteer Board of Directors, most of whom are also patients. Our Mission is to eliminate gaps in health outcomes for all members of our community by providing access to quality, affordable, preventive and primary health care. We are looking for a Medical Receptionist who thrives in a fast-paced environment and takes pride in delivering excellent service to patients, visitors, and staff alike. In this vital front-desk role, you'll be the first point of contact for our health center — greeting patients, managing appointments, handling calls, and supporting daily office operations. This is a full-time position following the assigned school districts school year and paid all year round. (Monday through Friday 7:30am - 4:00pm) The school year includes all working days for teachers, including remote work days, and is subject to potential modifications throughout the school year.

Requirements

• High school diploma or GED certificate, required.
• Successful completion of in-house training.
• Ability to attend to multiple tasks at the same time.
• Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
• Effective oral and written communication skills.
• Ability to work with persona from wide diversity of social, ethnic, and economic backgrounds is necessary.

Nice To Haves

• Eligible to apply for the Emerging Leaders Program after 1 year of service

Responsibilities

• Greets patients, visitors and employees.
• Receives calls and schedules appointments.
• Answers/screens telephone calls and forwards to appropriate personnel.
• Records phone messages and distributes appropriately.
• Accurately enters patient information into the computer.
• Assembles patient medical record.
• Screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response.
• Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages.
• Assists management in reaching personnel from other departments when needed for consultation and referral.
• Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas.
• Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked.
• Assists patients with completing information forms, as needed.
• Accurately documents in patient medical/dental record as needed.
• Accepts patient payments and records payments accurately.
• Copies income verification and enters information into Electronic Health Records.
• Retrieves lab reports/patient records from other health care providers.
• Accurately types and sends correspondence, memos, notices, and reports.
• Sorts, files, and retrieves correspondences, records, and documents upon request.
• Operates standard office machines and equipment.
• Sorts/collates mail and printed materials/notices for distribution.
• Cross-trains in other areas of office procedures.
• Makes confirmation calls to patients for appointments.
• Accurately codes all diagnoses in Electronic Health Records based on completed encounter forms.
• Collects and accurately input patient payments into practice management system.
• Participates in the Quality Improvement Program and serves on other committees as assigned.
• Travels when necessary to meet operational needs.
• May supervise student employees in specified tasks.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Insurance - Medical, Dental, Vision, Life, and Disability
• 403(b) Retirement with up to 8% match - Starts at 3% and increases with time of service
• Employee Assistance Program
• Paid Time Off (PTO) – Accrued per pay
• Paid Holidays – 7 paid holidays
• Annual Reviews and Increases
• Tuition Reimbursement – Eligible after 2 year of service
• Training Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED