CTHCA Omak Medical Receptionist (TM48980)

CONFEDERATED TRIBES OF THE COLVILLE RESERVATION•, WA

7d•$21 - $25•Onsite

About The Position

The Medical Receptionist for the Colville Tribal Healthcare Authority is the first point of contact for patients at their assigned location. The incumbent will be responsible for ensuring a smooth, positive and patient focused environment. The Medical Receptionist will perform their job duties in a professional manner while assuring that all the needs of the patients are met with a pleasant demeanor.

Requirements

High School Diploma, GED, or equivalent is required
Certificate in office administration, medical administration or related field and 2 (two) years of work experience in an office environment.
HIPAA and Privacy training within 90 days of employment
Blood borne pathogen training annually
CPR/First Aid within initial 90 (ninety) days of hire
Ability to understand, speak, communicate and read the English language
Ability to utilize RPMS and EHR proficiently
Requires ability to utilize a multi-line telephone with good telephone etiquette
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
Ability to handle sensitive information with discretion and maintain confidentiality
Well-developed human relation skills to convey technical concepts to others and to give instructions
Ability to communicate technical information and to interact with a wide variety of groups and individuals inside and outside the organization
Ability to plan, organize, and prioritize work processes in a high-volume environment in order to meet schedules and timelines
Ability to analyze data from multiple information ports by comparing and contrasting data to draw a conclusion or to identify trends
Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language
Ability to take initiative and be proactive in the duties of the position in order to meet mandated deadlines and to comply with goals and objectives
Valid Washington State Driver’s License is required and be insurable

Nice To Haves

Other combinations of higher education and extended experience may substitute for the degree when it demonstrates the ability to fulfill the requirements of the position

Responsibilities

Handles all administrative functions for the medical operations including: patient registration, communication with vision plans for determining benefits and payment processing.
Schedules, monitoring appointments, missed appointments, and documenting issues
Assists with the identification of “high risk” patients and include them in the patient registry(s)
Enters data in the Electronic Health Record (EHR) and Resource and Patient Management System (RPMS)
Responsible for accurate patient demographics, insurance eligibility and verification related to patient accounts
Assist with patient questions and/or complaints for resolution of concerns
Complies and ensures compliance with applicable legislation, funding and organizational requirements, policies and procedures
Ensure confidential handling of sensitive team member information in line with data protection policies and laws
Performs other duties as assigned